Step-by-Step API Guides
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Introduction to APIs
Get your Zendesk API Credentials
All requests to Zendesk must be authenticated.
Part 1: Get your API Token
- Log in to Zendesk and navigate to Apps and integrations > APIs > Zendesk API
- On the Zendesk API settings screen, click the plus (+) sign to add a new token.
- You will now see a token. Copy this as we need to encode it.
To encode your token, enter your credentials in the format
your_email_address/token:your_api_tokeninto this form, e.g.
The encoding script runs in your browser, and none of your credentials are seen or stored by this site.
Part 2: Enter your Credentials
This encoded token needs to be preceded by the word Basic. Enter it into API Connector like this:
Part 3: Authentication Alternatives
As a variation on the above, Zendesk also enables Basic Authentication via an encoded name/password, or a Bearer token, as shown in their documentation. Any of these methods can be used, just enter the appropriate Basic X or Bearer X value into the text input box.