Terms and Conditions

Terms and Conditions

These Terms and Conditions govern the relationship and engagement with Mixed Analytics’ products, solutions, websites, add-ons, blogs and services (collectively referred as Service). Please read carefully before using the Service as your use of the Service means your acceptance, adherence and compliance with the following terms and conditions.

Privacy Policy

Before you continue using our website we advise you to read our privacy policy regarding our user data collection.

Fees

Service is offered using both free and paid/freemium models. The Archive Data add-on is free of charge while the API Connector add-on requires fees to access certain features and levels of usage.

When you purchase a paid Service, you authorize Mixed Analytics to charge your credit card, and you agree that our payment provider (Stripe) can store your credit card information. If we do not receive payment, we may suspend or cancel your subscription until full payment is received.

API Connector add-on fees are charged on a subscription basis and billed at a monthly or yearly frequency. The price and frequency of the billing depends on the subscription plan selected at the time of purchase. The subscription license is attached to the user’s account (email), and subscriptions will be automatically renewed unless cancelled. Users may cancel their subscription at any time by navigating to the Account menu in API Connector and toggling off automatic renewals. When subscriptions are cancelled, there will be no further charges, and the subscription will remain active to the end of the billing cycle. Users may transfer their subscription to another email address by contacting support. Upon request, subscription fees will be refunded for any reason within 14 days of initial purchase.

Intellectual Property

The Service and its internal contents will remain the exclusive property of Mixed Analytics. You shall not attempt to unpack, reverse engineer, or duplicate our Service. Our brands and trademarks may not be used in connection with any product or service without the prior written consent of Mixed Analytics.

Third Party Services

Mixed Analytics allows you to access data from third party services and platforms. When using these third party services, you are responsible for determining that you have the right to use these third party services, and must comply with the third party’s terms and conditions.

With respect to YouTube, you agree to be bound by the YouTube Terms of Service located at https://www.youtube.com/t/terms.

Limitation Of Liability

In no event shall Mixed Analytics, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “as-is” and “as-available” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Depending on the Service, it may rely on external systems and services (e.g. Google’s G Suite platform, Cloud Platforms, third party APIs, environment etc.) and the availability may be directly impacted by those external systems’ availability. There is no guarantee or warranty for the service availability, up-time, and continuity.

Mixed Analytics does not guarantee that a) the Service will be available at any particular time or location; b) any errors or defects will be corrected; or c) the results of using the Service will meet your requirements.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Support

Please contact us to raise a support issue with us. You will receive a response within 1 business day.