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Account Management

CONTENTS

CUSTOMER PORTAL

The Stripe-hosted customer portal is available for all users with a paid account. To access, open Google Sheets and navigate to Add-ons > API Connector > Account. Click the Manage Account button to open the portal.

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The customer portal enables the following features:

  • Cancel plan. When you turn off auto renewals, you won’t get billed again, and your subscription will remain active to the end of your billing period.
  • Upgrade or downgrade subscription
  • Update payment methods
  • Update billing information. To change the billing address displayed on your invoice, please click “Update information” and update your address, then click the link under Billing history to re-issue your invoice.
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  • Download past invoices. Please contact us for invoices prior to May 2021.

Some additional account management features are described below:

ACCOUNT TRANSFER

If you would like to switch pro access to a different email account, please fill out this account transfer form.

When you transfer your account, you can continue to access all requests and triggers in your sheet. Saved schedules will also continue running under the new account.

BILLING EMAIL CHANGE

If you would like receipts sent to a different email address from your account email, please contact us after completing your purchase, stating both your account email and the billing email.

TEAM PLAN

The Team Plan allows access for additional users on the same domain. To add users to your account, please fill out this team plan access form.

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