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Introduction to APIs
Get your Freshdesk API Credentials
Freshdesk requires that you retrieve and encode an API key for authentication.
Part 1: Get your API Key
- Log in to your Freshdesk Support Portal
- Click on your profile picture on the top right corner
- Click Profile settings
- Your API key will be available in the sidebar on the right
Part 2: Encode your API Key
Freshdesk uses Basic Authentication, which means you need to base64-encode your API key.
To encode your credentials, type your API key into this form, using the format
API key:X (your API key, a colon, and then the capital letter X). Your encoded credentials will appear underneath.
The encoding script runs in your browser, and none of your credentials are seen or stored by this site.
Part 3: Enter your Key
This encoded key needs to be preceded by the word Basic. Enter it into API Connector like this: