Account Management

This page describes how paid users of API Connector can access and manage their account.

Contents

• Account Upgrade
• Customer Portal
  • How to access
  • Features
• Team Plan
• Sheets Usage
• Account Transfer
• Billing Email Change
• FAQ

Account Upgrade

After upgrading your account through the pricing page, refresh your account status in the extension.

To refresh your status navigate to the footer of API Connector and click the Refresh status link or the Account icon.

Once your status has been refreshed, close and re-open API Connector to see the upgraded account status reflected in the sidebar.

Customer Portal

The Stripe-hosted customer portal is available for all users with a paid account with Mixed Analytics.

How to access

1. open API Connector and click Account > Manage Billing from the main menu or footer
   
2. OR, click to access through Stripe.com. Enter the email address you use with API Connector, and you'll receive a login link for access.

Features

• Cancel plan

  
  When you cancel your plan, you won't get billed again, and your subscription will remain active to the end of your billing period.

• Upgrade or downgrade subscription

  Click Update plan to see the list of available plans. When you upgrade or downgrade your plan, the fee will be pro-rated to take into account any amount you have already paid.
  

• Update payment methods

  

• Download past invoices

  Click the links under Billing History to download past invoices.

Team Plan

The Team Plan allows access for additional users. To add users to your account, open API Connector from the Owner's email account and click Account > Team.

This will open a form where you can add and remove users from your plan.

Each user on the Team Plan receives access to a Business plan subscription, with expiration/renewal dates that match that of the Owner's account.

Sheets Usage

To see an overview of which Sheets are running requests, click Account > Sheets from the footer of API Connector.

The Sheets tab contains a month-to-date request count for the currently logged-in user, broken down by Sheet name and type (standard vs ImportAPI). For more information about request logging, see here: Request Logging

Account Transfer

If you would like to switch your paid API Connector license to a different email account, open the Account modal from the footer of API Connector and click Transfer account.

Notes:

• When you transfer your account, the current email address will automatically downgrade to a free account, while the new email address will become the owner of the API Connector license and receive access to all associated paid features.
• Account transfers are limited to two a month. If you transfer your license, and then that user transfers the license back to you, you can transfer it out again one more time that month.

To ensure scheduled requests run smoothly after a transfer:

• Grant the new owner Edit access to the sheets in which you were running requests, and have them open the API Connector sidebar at least once in those sheets
• If triggers are set to "Run As" the original owner, update them to "Run As" the new owner (if they are set to the default "Run As Any User", this won't be necessary).
• Re-authenticate OAuth connections for the new account. For example, if [email protected] has authenticated to the Facebook Ads API, and then transfers her license to [email protected], [email protected] should authenticate to Facebook too.

Billing Email Change

If you would like receipts sent to a different email address from your account email, please contact us after completing your purchase, stating both your account email and the billing email.

Account FAQs

If your question isn't answered here, just send a message through the contact form. You'll hear back shortly.